# Agent Privacy Policy Last Updated: April 7, 2026 ### 1. Introduction This Privacy Notice (the "Notice") describes Big B Corporation's ("we" "us" or "our") practices regarding the collection, use, disclosure, and other handling of information about individuals ("you" or "your") who use or interact with the automated online customer service and support chat services we provide (our "Technology") to website operators (our "Clients"). It also describes certain rights and choices that may be available to you regarding our use of your information. Our Clients deploy our Technology on their websites to provide visitors with a high-quality, automated customer service and support experience. Our Technology also provides our Clients with insights into your interactions with the Technology and their websites. We may update this Notice from time to time. We will post all such changes on this page, and the Notice posted here will indicate when that version went into effect. If you use our Services after a change, then you will have accepted our updated Notice. You are advised to review our Notice periodically for any changes. Our Technology is intended for use solely inside of the United States and Canada by residents eighteen (18) years of age and older. If you do not meet these criteria, you are prohibited from using our Technology. **YOUR USE OF OUR TECHNOLOGY CONSTITUTES YOUR ACKNOWLEDGEMENT THAT YOU HAVE READ AND UNDERSTOOD THIS NOTICE AND AGREE TO THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS NOTICE OR OUR PRACTICES, YOU ARE PROHIBITED FROM USING OUR TECHNOLOGY.** ### B. Scope This Notice applies specifically to our Technology and does not describe our collection, use, disclosure, or other handling of information through our corporate website located at lahzo.com. For information on our practices regarding our website, please refer to the lahzo.com privacy policy. This Notice does not pertain to the collection, use, disclosure, and other handling of information by our Clients that employ our Technology on their websites or by third-party websites or applications to which our Technology may link. We are not responsible for the data practices of our Clients or other third parties. For information on a third party's collection, use, disclosure, and other handling of your personal information, please refer to the applicable third party's privacy notice. ### C. Types of Information Collected by Our Technology Our Technology may collect information that identifies, relates to, describes, or could reasonably be linked with you or your household or is otherwise personal information, personal data, or an analogous term under applicable law ("Personal Information"). We may collect the following types of information from you when you interact with our Technology: 1. Personal identifiers including your name, alias, postal address, unique personal identifier, online identifier, phone number, email address, and other identifiers you elect to provide. 2. Information collected through cookies, pixel tags, and other tracking technologies ("Tracking Technologies"). 3. Technical data including your IP address, device type, browser type and version, operating system, and other similar technical information. 4. Behavioral data pertaining to your interactions with our Technology, the applicable Client's website, and advertisements. 5. Transcripts of your chats with our Technology. Our Technology does not solicit or automatically collect sensitive Personal Information. Please do not disclose any sensitive Personal Information through the Technology. ### D. How We Collect Information Our Technology may collect information (including Personal Information) in the following ways: 1. You may provide information to us directly. 2. We automatically collect technical data each time your browser or device interacts with our Technology. 3. We automatically collect behavioral data each time your browser or device interacts with the Technology. 4. We automatically collect and retain transcripts of your communications with our Clients through our Technology. 5. We may receive information about you and your interactions from third parties. 6. We may use Tracking Technologies to collect and store information about your use of the Technology. ### E. How We Use Your Information We may use information that is not Personal Information for any lawful business purpose. We may share your Personal Information with the Client on whose website it is collected. We will not sell your Personal Information to third parties. We may use the Personal Information we collect for the following purposes: 1. To facilitate your interactions with our Clients through our Technology. 2. To contact you through the contact methods you provide. 3. To enable the applicable Client to deliver marketing communications to you. 4. To administer the Technology on behalf of the applicable Client. 5. To deliver analytics to the applicable Client. 6. To manage, maintain, troubleshoot, develop, improve, train, analyze, and optimize our Technology and services. 7. To generate non-Personal Information. ### F. Sharing Your Information We may share Personal Information with the following categories of third parties: 1. The Clients with which you use our Technology to communicate. 2. Our affiliates. 3. Our business partners. 4. Third-party vendors and service providers. We may also share or disclose your Personal Information in the following situations: - In connection with a merger, sale of our assets, financing, or acquisition of all or a portion of our business. - If required by any court order, law, or governmental agency. - To enforce our policies. ### G. Information Retention We will only keep your Personal Information for as long as necessary for the purposes set out in this Notice, unless a longer retention period is required or permitted by law. ### H. Children's Privacy Our Technology is not targeted to anyone under eighteen (18) and we do not knowingly collect Personal Information from anyone under eighteen (18). ### I. Foreign Residents Our Technology is intended for use solely inside of the United States and Canada. ### J. California Privacy Rights #### California Residents California Civil Code Section 1798.83 permits our users who are California residents to request certain information regarding our privacy practices. #### CCPA Privacy Notice California residents have rights including: - Right to request deletion of data. - Right to be informed about data collected about them. ### K. Canadian Privacy Rights & Disclosures Canadian residents may have the following rights: - Right to obtain access to, rectify, or erase your Personal Information. ### L. Colorado Privacy Rights Colorado residents have rights under the Colorado Privacy Act, including: - Right to be informed whether or not we are processing your personal data. ### M. Connecticut Privacy Rights Connecticut residents have rights under the Connecticut Data Privacy Act, including: - Right to be informed whether or not we are processing your personal data. ### N. Utah Privacy Rights Utah residents have rights under the Utah Consumer Privacy Act, including: - Right to access your personal data. ### O. Virginia Privacy Rights Virginia residents have rights under the Virginia Consumer Data Protection Act, including: - Right to access your personal data. ### P. Data Security We employ reasonable security measures to prevent loss, misuse, or accidental alteration of Personal Information. ### Q. Contact Us If you have questions or comments about this Notice, you may email us at support@lahzo.com or contact us by post at: Big B Corporation 501 Union St. Ste 545, PMB 40191 Nashville, TN 37219 United States